What are “never events” in the context of healthcare quality?

"Never events" refer to serious incidents in healthcare that are considered egregious and entirely preventable. These events include serious medical errors such as surgery on the wrong body part, patient falls leading to severe injuries, or severe pressure ulcers acquired in a hospital setting. The terminology underscores that such events should never occur, as they signal a breakdown in patient safety protocols and systems.

This concept emphasizes the commitment to improving patient care and outcomes by recognizing that these types of events should not be part of the healthcare experience. By focusing on preventing "never events," healthcare organizations can enhance their quality of care, minimize risks to patients, and improve overall healthcare delivery.